As a Technical Account Manager & Operations Specialist at Comet, I've focused on building systems that dramatically improve team productivity and customer data management.
What I Did
I started by identifying the pain points in our customer data management and post-meeting workflows. The Solution Engineering team was struggling with fragmented data across multiple tools, making it difficult to get a holistic view of customer relationships.
I designed and implemented a comprehensive Notion CRM using a star-schema architecture. This centralized all customer data and integrated seamlessly with our existing tools: Jira for issue tracking, GitHub for technical discussions, Google Workspace for documents, and Slack for communications.
Building on this foundation, I developed AI agents using Gemini, Dify, and Notion AI, combined with N8N automation pipelines. These systems automate repetitive tasks like meeting note processing, follow-up creation, and data entry.
Key Achievements
- •Designed and deployed a star-schema Notion CRM that unified customer data across the Solution Engineering team
- •Built AI-powered automation pipelines delivering 10–30× productivity improvements
- •Reduced post-meeting processing time by 75% through intelligent automation
- •Promoted to GTM Ops Technical Lead to scale these solutions across all GTM teams
- •Currently leading initiatives to map workflows and drive AI/automation adoption company-wide